Privacy policy

MXSANYOO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). MXSANYOO is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information.

We may collect the following categories of personal information:

Contact Information

Name
Billing and shipping address
Phone number
Email address

Financial Information

Credit/debit card details
Payment information
Transaction details
Payment confirmation

Account Information

Username and password
Security questions
Preferences and settings

Transaction Information

Products viewed
Items added to cart or wishlist
Purchase history
Returns, exchanges, cancellations

Communications

Messages sent to customer support
Inquiry details

Device and Usage Information

IP address
Browser and device details
Unique identifiers
Interaction and browsing behavior

Sources of Personal Information

We collect personal information:

Directly from you
Automatically through cookies and similar technologies
From service providers
From business partners or third parties

How We Use Your Personal Information

Provide and Improve the Services

We use your personal information to process payments, fulfill orders, manage returns and exchanges, personalize your experience, and send account-related notifications.

Marketing and Advertising

We may send promotional communications and show relevant advertisements.

Security and Fraud Prevention

We use personal information to authenticate accounts, prevent fraud, and maintain platform security.

Customer Support

We use your information to respond to inquiries and maintain our relationship with you.

Legal Compliance

We may process personal information to comply with laws and enforce our policies.

How We Share Personal Information

We may share your information:

With Shopify and service providers
With marketing and advertising partners
When you provide consent
With affiliates within our corporate group
In connection with business transfers
To comply with legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to operate and improve the Services.

Information you provide may be transmitted to Shopify and third parties located outside your country of residence.

Third-Party Websites

The Services may link to third-party websites. MXSANYOO is not responsible for their privacy or security practices. Please review their policies before providing personal information.

Children’s Privacy

The Services are not intended for children. MXSANYOO does not knowingly collect personal information from minors.

Data Security and Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request deletion
Correct inaccurate data
Request data portability
Opt out of targeted advertising or data sharing

You may exercise your rights by contacting us.

Complaints

If you have concerns about how we process your data, please contact us. You may also have the right to file a complaint with your local data protection authority.